Buying FG Dental Diamond Burs from Acerdent

Welcome to the Acerdent Internet Site ("Site") on the World Wide Web. Please review these Terms & Conditions, which govern your use and purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these terms.If you do not agree to these terms then please do not use this Site. Acerdent controls and operates this Site from its offices within the United Kingdom.

(1) Placing an order with Acerdent or
(2) Using this Site as a shopping resource provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.

Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of Acerdent or the applicable copyright owner.

Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Acerdent, is strictly prohibited.

DISCLAIMER OF WARRANTY

Acerdent is providing this Site and its Contents on an "as seen" basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although Acerdent believes the Content to be accurate, complete, and current, Acerdent does not represent or warrant that the information accessible on this Site is accurate, complete, or current. Price and availability information is subject to change without notice.

DISCLAIMER OF LIABILITY

In no event shall Acerdent be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the Contents of this Site. In an effort to provide our customers with the most current information, Acerdent will, from time to time, make changes in the Contents and in the products or services described on this Site.

PRICES

The prices advertised on this Site are for orders placed through our Site facility and exclude VAT. Prices and the availability of items are subject to change without notice. Any "list prices" used on this Site relate to the manufacturers' suggested selling prices and may not be indicative of the actual selling prices in your area.

PAYMENT

Payment must be made at time of order by cash, cheque, credit or debit card. No credit facilities are available.

DELIVERY

Acerdent shall use reasonable endeavours to despatch goods by the date stated on the contract, usually within 48 hours, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies. If a delay is likely, Acerdent shall contact the customer and advise of the delay. If, for some reason, Acerdent is unable to deliver the goods within a reasonable time frame as agreed by the customer, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Acerdent in respect of that order to be refunded. To cancel an order, the Customer must send written notice of cancellation to Acerdent before delivery of the goods.

Acerdent does not accept liability for shortages or damage to deliveries unless the Customer notifies Acerdent of the shortage or damage in writing within 48 hours of receipt of the delivery. Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.

Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
Title in the goods does not pass to the Customer until payment is received in full by Acerdent.
If the Customer cannot accept delivery, Acerdent will re-arrange delivery provided that Acerdent may charge the Customer for the additional delivery costs incurred.

If goods are sold and delivered to the Customer in instalments each delivery shall constitute a separate contract, and failure by Acerdent to deliver any one or more of the instalments or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the contract as a whole as repudiated.

CANCELLING ORDERS / RETURNED GOODS

Goods will be accepted for return only if agreed by Acerdent and upon the following conditions:
• Returned goods must be accompanied by the customer's number, the number of the invoice upon which the goods were supplied and full details of the reason for return. Goods will not be accepted for return and credit if the original invoice cannot be traced.
• Goods returned must be in a condition suitable for resale, and inclusive of all original packaging, operating instructions, guarantee card, and accessories.
• Goods must be returned within 14 days of delivery to the Customer.
• Where items are received by the Customer in an unusable condition, the Customer must notify the Company within 48 hours of delivery. Thereafter, unless otherwise instructed, items must be returned in accordance with these conditions.

Returned goods which are damaged or lost in transit will not be credited by Acerdent as it is the Customer's responsibility to ensure that Goods are adequately packaged and labelled.
Upon receipt of returned goods a credit will be provided at a sum equal to that which the Customer paid for the goods.

CREDIT CHECKING

When you set up an account with us to purchase your dental supplies online, we may check your record at a credit reference agency to obtain or update our credit information. The agency will keep a record of our search, which may be seen by other organisations that make searches. When you place your first order under a new online account, the credit check process we carry out may cause a slight delay to your order, depending on the information and credit status that we receive back from the credit reference agency.

USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU

You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to Acerdent shall be and remain Acerdent’s property.

In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the Content of any comments you make.

ACERDENT PRIVACY POLICY

Acerdent takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

YOUR ACCOUNT

Acerdent is committed to keeping customer information confidential and used solely for the purpose of serving you better.

We are registered in the United Kingdom having notified the Information Commissioner of our data uses under the UK Data Protection Act 1998 and will only use the information that we collect about you lawfully in accordance with the Act and this policy. We undertake the following measures to ensure a high level of privacy for our customers. In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with Acerdent, we will ask you for some relevant information, including:

Your name
Email address
Mailing address
Delivery address
Credit card details
Phone number(s)
Fax number(s)

This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with Acerdent. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Protection and Security of Information

We protect the privacy of your information using highly secure, password-protected servers. Please see our Security Policy for further information about the online and offline security measures we adopt to protect your information against unauthorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.

Accuracy and Updating Information

We endeavour to keep our information accurate and up to date. Once you have registered online with Acerdent you can email us at sales@acerdent.com requesting that we update, modify or delete your account information.

Website Tracking

Like most websites, we use cookies and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your purchasing experience.

Sharing Information

We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.

In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.

ACERDENT SECURITY POLICY

We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorised or unlawful processing of personal data and against loss or destruction of or damage to personal data.

We undertake the following measures to ensure a high level of information security for our customers whilst using the Acerdent’s online service.

Credit Card and Personal Information

Any credit card or personally identifying information divulged to Acerdent via our website will be stored on secure servers and not released to any other party without your explicit written authorisation unless as expressly provided in the Acerdent Privacy Policy.

Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted – please see below.

Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the “Back” button on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.

Secure Socket Layer (SSL) Protection

The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.

Additionally, the Acerdent fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.

General Statements

• There is a compliance or responsible officer who deals with security of information and personal data.
• All employees are briefed on the importance of personal data and security and confidentiality of information obtained.
• We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
• All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.
• We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.
• We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.
• We train our staff on security systems and have relevant procedures in place. Accordingly Acerdent staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.

TERMS OF CONDITIONS REVISIONS

Acerdent may revise these Terms of Condition by updating this posting. You agree that in the event that any portion of these Site Terms of Conditions is found to be unenforceable, the remainder of these Site Terms of Condition shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

For more details, a brochure or sample contact Acerdent at:
Tel: +44 (0) 20 8201 9518 or Contact Us