Acerdent takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy. Acerdent is committed to keeping customer information confidential and used solely for the purpose of serving you better. We are registered in the United Kingdom having notified the Information Commissioner of our data uses under the UK Data Protection Act 1998 and will only use the information that we collect about you lawfully in accordance with the Act and this policy. We undertake the following measures to ensure a high level of privacy for our customers. In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with Acerdent, we will ask you for some relevant information, including:

• Your name
• Email address
• Mailing address
• Delivery address
• Credit card details
• Phone number(s)
• Fax number(s)

This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with Acerdent. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.
Protection and Security of Information

We protect the privacy of your information using highly secure, password-protected servers. Please see our Security Policy for further information about the online and offline security measures we adopt to protect your information against unauthorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.

Accuracy and Updating Information

We endeavour to keep our information accurate and up to date. Once you have registered online with Acerdent you can email us at sales@acerdent.com requesting that we update, modify or delete your account information.

Website Tracking

Like most websites, we use cookies and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your purchasing experience.

Sharing Information

We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.

In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.

ACERDENT SECURITY POLICY

www.acerdent.com is a VeriSign Secure Site. You can click the Verisign logo at the bottom left of this page to verify our certificate. We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorised or unlawful processing of personal data and against loss or destruction of or damage to personal data.We undertake the following measures to ensure a high level of information security for our customers whilst using the Acerdent’s online service.

Credit Card and Personal Information

Any credit card or personally identifying information divulged to Acerdent via our website will be stored on secure servers and not released to any other party without your explicit written authorisation unless as expressly provided in the Acerdent Privacy Policy.

Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted – please see below.

Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the “Back” button on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.

Secure Socket Layer (SSL) Protection

The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.

Additionally, the Acerdent fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.

General Statements

• There is a compliance or responsible officer who deals with security of information and personal data.
• All employees are briefed on the importance of personal data and security and confidentiality of information obtained.
• We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
• All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.
• We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.
• We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.
• We train our staff on security systems and have relevant procedures in place. Accordingly Acerdent staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.

TERMS OF CONDITIONS REVISIONS

Acerdent may revise these Terms of Condition by updating this posting. You agree that in the event that any portion of these Site Terms of Conditions is found to be unenforceable, the remainder of these Site Terms of Condition shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

For more details, a brochure or sample contact Acerdent at:
Tel: +44 (0) 20 8201 9518 or Contact Us