Acerdent takes your privacy concerns
very seriously, and confirms to users of this site that we will not
sell or rent individual user information to others and will only share
information in accordance with this privacy policy.
Acerdent is committed to keeping customer information confidential and
used solely for the purpose of serving you better.
We are registered in the United Kingdom having notified the Information
Commissioner of our data uses under the UK Data Protection Act 1998
and will only use the information that we collect about you lawfully
in accordance with the Act and this policy. We undertake the following
measures to ensure a high level of privacy for our customers.
In order for us to provide the best possible level of service, we need
to gather certain information. When you set up an Internet account with
Acerdent, we will ask you for some relevant information, including: |
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• Your name
• Email address
• Mailing address
• Delivery address
• Credit card details
• Phone number(s)
• Fax number(s)
This information allows us to provide you with personalised services
and correspond with you separately. The information you provide will
be kept confidential and used to support your customer relationship
with Acerdent. It will help us to maintain your account and alert you
to new products, special offers and services, which are suited to you
as they become available. Such uses may be special offers in promotional
emails and on our website.
Protection and Security of Information
We protect the privacy of your information using highly secure, password-protected
servers. Please see our Security Policy for further information about
the online and offline security measures we adopt to protect your information
against unauthorised or unlawful processing of personal data and against
accidental loss or destruction of or damage to personal data.
Accuracy and Updating Information
We endeavour to keep our information accurate and up to date. Once you
have registered online with Acerdent you can email us at sales@acerdent.com requesting
that we update, modify or delete your account information.
Website Tracking
Like most websites, we use cookies and other internal tracking methods
to track the way our website is used by our customers so we understand
better how to make the service faster and more user friendly. The information
we gather is analysed either in the aggregate or at a customer level,
where we feel that the data we collect will help to enhance your purchasing
experience.
Sharing Information
We do not share personally identifiable data with any other companies
except as provided in this policy or permitted by law. We may provide
such aggregate statistics about our sales, traffic patterns, and related
website information to trustworthy third parties, but these statistics
will include no personally identifying information.
In order to provide you with
a service, fulfil a transaction you have requested or in connection
with legal process, we may share personally identifiable data with our
agents (such as credit card processing companies, credit reference agencies,
outside suppliers, distributors and delivery companies), and group companies
for such purpose, relevant authorities or otherwise with your permission.
Where appropriate, we share user experience information or other customer
level personally identifiable information with companies within our
group as well as our trusted third parties, agents and business partners
for the purpose of accomplishing our objectives of customer personalisation
and improvement of site design and user experience.
ACERDENT SECURITY POLICY
www.acerdent.com is a VeriSign Secure Site. You can click the Verisign
logo at the bottom left of this page to verify our certificate. We have
a commitment to information security and undertake various measures
for the purpose of protecting against unauthorised or unlawful processing
of personal data and against loss or destruction of or damage to personal
data.We undertake the following measures to ensure a high level of information
security for our customers whilst using the Acerdent’s online
service.
Credit Card and Personal Information
Any credit card or personally identifying information divulged to Acerdent
via our website will be stored on secure servers and not released to
any other party without your explicit written authorisation unless as
expressly provided in the Acerdent Privacy Policy.
Pages on our website that request
payment information are protected using SSL (Secure Socket Layer) security,
which encrypts any data transmitted – please see below.
Once you enter a credit/charge
card number, we will never display the entire card number if the page
is recalled after you have submitted it. This also covers the use of
the “Back” button on your browser. The inner digits will
always be displayed as asterisks, protecting your card number from other
users of your computer or anyone who happens to see the screen.
Secure Socket Layer (SSL) Protection
The purchase area of our website is secure. We use industry-standard
Secure Sockets Layer (SSL) technology to encrypt sensitive information
such as your name, address and credit card details. Information passed
between your computer and our website cannot be read in the event that
someone else intercepts it.
Additionally, the Acerdent fulfilment
system is not connected to the Internet and is not accessible in any
way, which keeps your information secure once it reaches us.
General Statements
• There is a compliance or responsible officer who deals with
security of information and personal data.
• All employees are briefed on the importance of personal data
and security and confidentiality of information obtained.
• We control physical security in relation to the information
and personal data that is contained at our facilities and restrict access
to the computer rooms, technology areas, equipment and other facilities
where unauthorised access by people could compromise our security.
• All proprietary or confidential information, including personal
data, is contained on computer and any that is contained and stored
on manual files are locked up and secure.
• We seek to control access to the information and personal data,
including existing procedures for authorising and authenticating users
as well as software controls for restricting access and techniques for
protecting data such as encryption. We monitor and log access so as
to assist in detection and investigation of security breaches and any
attempted breaches where they occur.
• We endeavour to maintain a business continuity plan as a contingency
plan, which identifies our business functions and assets (including
personal data) which would need to be maintained in the event of disaster
and set out the procedures for protecting and restoring them if necessary.
• We train our staff on security systems and have relevant procedures
in place. Accordingly Acerdent staff are aware of information security
issues and they can go to the relevant officer with any issues relating
to the Data Protection Act/Privacy or personal data.
TERMS OF CONDITIONS REVISIONS
Acerdent may revise these Terms of Condition by updating this posting.
You agree that in the event that any portion of these Site Terms of
Conditions is found to be unenforceable, the remainder of these Site
Terms of Condition shall remain in full force and effect. By using this
Site you agree to be bound by any such revisions and should therefore
periodically visit this page to determine the then current Terms of
Use to which you are bound.
For more details, a brochure or sample contact Acerdent at:
Tel: +44 (0) 20 8201 9518 or Contact Us
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